Managed Services Provider / MANAGE & SECURE
Your systems, supported.
Your operations, connected.
Managed IT and security operations across your cloud, endpoints, servers and networks.
India and international delivery
- Monitor
- Protect
- Support
OVERVIEW
Managed IT support with clear ownership, from service desk to security
As your managed service provider, RedTreeSupport gives your team one place to raise and track IT work. Incidents and service requests are handled with defined ownership, remote diagnosis and escalation routes agreed in your service agreement.
We keep endpoints and servers visible and maintained with health monitoring, operating system and application patching, and configuration checks — across Microsoft 365, Azure, on-premises infrastructure and multiple vendors.
Security runs through the service: firewall and VPN administration, DNS and web filtering, alert review within agreed coverage, vulnerability prioritisation and regular reviews that turn findings into tracked actions.
WHAT WE DO
Expertise. Made simple.
Explore a capability for the details.
Service desk
One place to raise and track work.Explore capabilityClose details- Incident and service request handling
- Remote diagnosis and user assistance
- Defined ownership and escalation
- Ticket updates and service reporting
Endpoints & servers
Keep devices visible and maintained.Explore capabilityClose details- Device and server health monitoring
- Operating system and application patching
- Software inventory and configuration checks
- Remote maintenance and troubleshooting
Cloud & identity
Keep access aligned with your team.Explore capabilityClose details- Microsoft 365 and Azure administration
- User onboarding and offboarding
- Identity, access and policy changes
- Cloud service health and vendor coordination
Network protection
Connect people with controlled access.Explore capabilityClose details- Network health and connectivity checks
- Firewall and secure VPN administration
- DNS and web filtering policies
- Threat alerts and escalation workflows
Security operations
Turn findings into tracked actions.Explore capabilityClose details- Security tool configuration and administration
- Alert review within agreed coverage
- Vulnerability prioritisation and remediation tracking
- Incident escalation and response coordination
Service governance
Know what is owned and what is next.Explore capabilityClose details- Agreed scope and support coverage
- Service levels defined per engagement
- Asset, ticket and change reporting
- Regular reviews and improvement planning
YOUR JOURNEY
One team. Every step.
- 01
Onboard
Agree scope and access
- 02
Monitor
Keep systems visible
- 03
Resolve
Track work to resolution
- 04
Improve
Review and strengthen
CONNECTED EXPERTISE
The right technology. Brought together.
MANAGED IT FAQ
Common questions about Managed Services Provider.
What does a managed IT agreement usually cover?
An agreed scope can include the service desk, device and server monitoring, patching, Microsoft 365 administration, network and firewall management and security tool administration. Coverage hours, response targets and escalation routes are set per engagement.
Can you support our existing tools and vendors?
Yes. We work across multiple vendors and coordinate with your cloud, connectivity and software providers, using endpoint management, service desk and DNS protection tools where they fit your environment.
How does onboarding to managed services work?
We agree scope and access, document assets and current configurations, put monitoring in place and confirm ticketing and escalation routes before steady-state support begins.
Do you provide 24/7 security monitoring?
Security operations are delivered within the coverage agreed in your service agreement. We confirm hours, alert handling and response responsibilities during scoping rather than assuming round-the-clock coverage.
ONE CONNECTED PARTNER